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FAQ
 
This section of Helideals give you an insight into the way we do business with our valued customers:
 
 

 

 

 

 

 

 


Q: How long does it take for my order(s) to arrive?
 
A: Orders are typically processed and sent out within 3 working days. Orders are shipped by special postal services.
    (Please allow extra 3-5 working days for RTF Packages)
 

 

Q: Do you ship order to my country?
 
A: Absolutely yes! Heli Deals is an online radio-control product supplier that serves customers worldwide. No matter who and where you are, we look forward to offering you our top-quality products and services.
 

 

Q: How long is the order processing time?
 
 
A: Except for certain holidays, orders are typically shipped out within 3-10 working days after your payment is confirmed.
 

 

Q: Will I be notified when your company ships out orders?
 
A: Absolutely yes!, we do send individual notifications to our customers by email.
 

 

Q: What should I do if I haven't received anything after payment?
 
A: If you haven't received anything for 7 working days after your payment is confirmed, you should immediately email us with your registered email address/ and your full name, together with your mailing address and other relevant information of your ordered item(s). We will look into your case and track your item(s) as soon as possible.
 
 
 
Q: How to become a Premium Wholesale Buyer?
 
 
 
Q: Will I have to incur any custom taxes for orders from this website?
 
A:  If you live in the United Kingdom, you are unlikely to incur any custom taxes/charges of any orders from our website (Only applies to single orders not bulk).
 
However, if you live outside the United Kingdom, and are worrying about custom charges, please let us know when you order, and we will send you the package from the UK (not direct from our suppliers) and thus you will  unlikely incur any charges (this service is FREE but does take 2-3 days longer for your package to arrive to your counry).
 
 
Return and Exchange Policy:
Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). Helideals reserves the rights to entertain requests received thereafter.
All returns are subjected to a 35% restocking fee. There is no return once the merchandise box is opened. Clearance items cannot be returned. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.
Items returned must be in as-new conditions with the packing slips, warranty cards, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we further process and ship out any replacement. All merchandise should be returned to us by shipping carriers which provide a tracking number as proof of shipment. (In case your item does not reach us, you might need to check with your local shipping carrier.) Helideals is not responsible for the lost of returned merchandise in the course of shipping.
Shipping and handling charges are non-refundable. For returned merchandise that is found to be genuinely defective, we ship out replacement for free and will not charge additional shipping and handling fees.
Refunds will be given at the discretion of the company's management. Helideals reserves the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.